Parts & Support

Providing World-Class Service Since 1968

As part of the Africair/TAD Group of Companies, we understand that commitment to customers means more than just providing you with the world’s finest aircraft. For more than 35 years, our unsurpassed customer service has kept aircraft owners from over 33 countries and their aircraft safely in the sky where they belong. That’s why our goal is to provide our customers with the right aircraft, part, or accessory at the best price available.

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Exceptional Service and Support

In addition to selling parts to support our sale of new Bell, Cessna and Beechcraft products, we also provide spare parts and product support for Piper, Fairchild, DeHavilland, Bombardier, Boeing, and other general aviation and commercial aircraft. We are authorized distributors for Honeywell (Bendix/King) Avionics, Garmin, Pratt & Whitney, Continental Aerospace Technologies GmbH, Guardian Mobility, Continental Aerospace Technologies GmbH engines, and other manufacturers, resulting in an overall product support solution to the varied demands of aircraft operators in Africa, the Caribbean and South America.

Tropical Aviation Distributors also has a wide range of technicians and pilot staffing and training professionals available to provide our customers with logistical support on a variety of aircraft in nearly any setting.

Has my order been shipped?

Please contact our product support team to track your shipments at support@tadistributors.com.

How do I obtain copies of invoices or account status?

Please contact our accounting department via e-mail at accounting@tadistributors.com. They can provide you with any information regarding your account.

Who can help me with technical questions?

Please sent your request to support@tadistributors.com. and one of our Field Service Engineers will assist you with your technical questions.

I returned a core to you. When can I expect to receive a credit?

Our Product Support staff handles the warranty and core returns. Please send details of the invoice or part number that you are inquiring about to support@tadistributors.com and someone from our Core and Warranty Department will respond to your request.

What is the procedure to make a warranty claim?

It is our company policy to provide the quickest solution possible when these situations arise. Please feel free to contact us to assist you with troubleshooting difficulties when necessary.

In Country Support

Since 1984, TAD has been supporting aircraft operations in the Caribbean and portions of South America. As part of the Africair group of companies, we have owned and managed significant aviation operations in the U.S. and Africa, while maintaining mobile support flexibility throughout our Caribbean and Latin American territory. In East Africa, our parent company owned a large charter operation, a Cessna Service Station, and a Bell Customer Service Facility. In West Africa, we operated a fleet of Bell helicopters and Cessna fixed wing aircraft for over 30 years, supporting the operations of major oil companies.

We currently support thousands of aircraft worldwide. We operate a fully equipped Citation Limited Line Maintenance facility in Abuja, Nigeria to help support local operators and train local personnel to enhance their support capabilities for both fixed and rotor wing aircraft. Our group of companies is perhaps the most experienced organization in the world when it comes to supporting the Cessna Caravan. We are the Cessna Caravan sales leader every year. We own a fleet of 10 Caravans which are leased to operators around the globe or that we operate ourselves.

Our sister company, Propel Aviation Sales & Services, LLC, is an EASA and FAA Certified 145 Repair Station and an Authorized Cessna Service Station for the entire range of propeller products, based in Miami, Florida. Propel also has Bahamian CAA Approval to support aircraft on that registry as well. PASS has 9 licensed mechanics (4 with IA authority) and 2 mechanic’s assistants as well as five Customer Service Representatives and an outstanding General Manager who are all eagerly engaged in the sale and support of Cessna products they support and maintain. Propel’s technicians install aftermarket STC’s and modifications to a number of the aircraft we export to the Caribbean and South America and they often travel into TAD’s territories to support our customers’ support requirements when the TAD personnel are traveling elsewhere.

We currently have a liaison office in San Juan, Puerto Rico at Isla Grande Airport. We also maintain strong relationships with all of the competent maintenance facilities in the region and can call upon them for support or assistance.

Between our organizations and personnel we have conducted in-country support for operators in Guadeloupe, St. Barthlemy, Peru, Morocco, Nigeria, Burkina Faso, Ethiopia, Ecuador, Colombia, Germany, South Africa, Libya, and Egypt. We have also conducted training courses for both pilots and engineers in Miami for customers from Suriname, Puerto Rico, Trinidad, Nevis, St. Maarten, Angola, Kenya, Colombia, Libya, Iraq (through our USAF sub-contract), and Ethiopia. In East Africa we hold regular “Caravan Operators Conferences” in conjunction with Pratt & Whitney, Garmin, and Cessna. These seminars cover a range of topics regarding operational safety and procedures.

At TAD, we have 7 A&P’s that have attended factory training on a variety of Cessna, Garmin, Pratt & Whitney, CENTURION, Continental Aerospace Technologies GmbH, and FLIR products and we have another eight A&P’s on staff, three avionics engineers, and a total of 12 pilots employed by our company – all of whom have a vast range of experience in the Cessna product line. When needed, we contract pilots and engineers for in-country training for months at a time to support program implementation in Ethiopia, Suriname, Angola, Egypt, Nigeria, and other countries. Our staff consists of employees who speak Spanish, French, Creole, Portuguese, German, Arabic, Hindi, Farsi, and Swahili.

All of this establishes that TAD and the Africair group of companies have significant resources (financial, staffing, training and tactical knowledge) committed to supporting the products that we sell and service.